Client Ticketing Manager

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 arena and OVO Arena Wembley to American Express presents BST Hyde Park and Luno Presents All Points East. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We are looking for an experienced Ticketing Manager to join our Client Services Team.

You will be the friendly and efficient first point of contact for clients, ensuring that you deal accurately with all their requirements, always keeping the best interests of the business in mind. You ensure that all events are built correctly in our system, meeting all deadlines and managing the event life cycle from on sale to event date. Together with our Fulfilment, Marketing and Customer Services teams you will ensure customers enjoy using AXS to purchase their tickets and access events.

KEY ACCOUNTABILITIES

• Responsible for the configuration and ongoing event ticketing management for AXS Europe clients.
• Responsible for providing exceptional customer service levels to all clients.
• Provide additional client support when required, including working out of hours and weekend and on site.
• Ensure that the AXS brand is always represented in a professional manner.

With a background in Music, Sports or Theatre ticketing you will be incredibly organised and used to working in a busy team environment. You are proactive – always spotting what needs to get done and doing it.

You’ll be confident using a variety of ticketing systems and technology, always ready to learn and innovate. You’ll be used to working at pace, incredibly flexible and have a meticulous eye for detail.

You will thrive working as part of a friendly, hardworking team who love what they do.

You’ll want to raise the bar in this role and be solutions focussed; we encourage new ideas and innovation and value everyone’s opinion.

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you’ll be set up for success.

Where: You’ll be based at our head office Cottons, 7^th Floor West, 47/49 Tooley Street, London, SE1 2QN. We offer flexible start and end times and also welcome flexible working conversations.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here: https://careers.aegeurope.com/...

AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: https://careers.aegeurope.com/... can find out about our benefits here: AXS Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.