Field IT Technician

AXS connects fans with the artists and teams they love.  We’re a leading global ticketing, data, and marketing solutions provider and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and OVO Arena Wembley to American Express British Summer Time in Hyde Park. Using the latest technology, we seamlessly guide fans through all phases of the event life-cycle – from ticket purchase to venue access and everything else in between. We are proud to offer fans a user experience built on revolutionary digital platforms and unprecedented quality.

The Field IT Technician is an essential part of our technical team.

You will oversee and manage internal and client-facing systems and hardware, ensuring everything is working as it should be at all times. Everything you do will be in alignment with the wider European IT setup, with which you may sometimes be asked to get involved.

You will provide technical support to a wide range of people, over a large geographic area, ensuring that their technical requirements are met and their problems dealt with speedily and professionally. You will ensure that all IT-related tasks are completed accurately and on time, supporting other members of the team and assisting the IT Manager, Europe in resolving all IT-related challenges.

KEY ACCOUNTABILITIES

Responsible for the installation, repair and maintenance of AXS equipment at client venue sites, primarily across northern England and Scotland, with some travel.

Primary point of technical contact for the client services team to aid with any venue ticketing equipment issues.

Organisation and upkeep of central device management system for AXS equipment, creating and adapting management profiles as and when required.

Maintain accurate asset tracking records for all equipment.

Ensure compliance of systems with all AXS IT security policies.

You will have a genuine interest and passion for IT and have previous experience in a similar role. You will be incredibly organised and have a rigorous approach to your work with a meticulous eye for detail – always spotting what needs to get done.

You’ll have great communication skills and be able to explain technical issues to non-technical users, and users whose first language may not be English.

You will be used to working at pace, incredibly flexible and comfortable interacting with numerous stakeholders, both internal and external.

You’ll be an expert in your understanding of key systems and able to easily spot and define problems, knowing just how to fix them quickly, professionally and with minimal impact on the operational business.

You’ll be known for your patience particularly when helping out a colleague with a technical challenge. You will thrive working as part of a passionate, busy team who love what they do.

Substantial experience providing end-user desktop support for Windows-based end-user devices, with some experience of supporting MacOS.

Experienced with Windows Server 2016+, Active Directory domain management, Group Policy and other key Windows administration areas, as well as virtualisation technologies such as Hyper-V.

Solid computer networking skills including IPv4, IPv6, vLANs and wireless networking.

Familiarity with Mikrotik, Ubiquiti and Meraki equipment highly desirable.

Familiarity with management of iOS and Android devices via MDM

You’ll want to raise the bar in this role; we encourage new ideas and innovation and value everyone’s opinion.

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you’ll be set up for success.

Where: You’ll be based in Manchester, UK. We offer flexible start and end times and also welcome flexible working conversations.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values

AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: https://careers.aegeurope.com/... can find out about our benefits here: AXS Benefits.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.