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Posted 03 June, 2026
BBC

Pension Coordinator

BBC
Cardiff, GBR, CF10 1FT Hybrid Full Time
Salary: £32,000 to £34,000 Annually
Reference: 44141

JOB DETAILS

JOB BAND: C
CONTRACT TYPE: Permanent
DEPARTMENT: BBC HR
LOCATION: Office base Cardiff - This is a hybrid role and the successful candidate will balance office working with home working.
PROPOSED SALARY RANGE: £32,000 - £34,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

We have an exciting opportunity for four pension co-ordinators to join the BBC Pensions and Benefits Centre in Cardiff.

If you’re someone who cares about delivering excellent customer service, this role could be for you. Pensions administration or similar experience would be an advantage but is not essential as full training will be given.


The Pension and Benefits Centre (P&BC) provides in-house administration services to the Trustee of the BBC Pension Scheme. The BBC Pension Scheme (the Scheme) is one of the largest occupational pension schemes in the UK, with around 50,000 members and assets of c£14 billion. The Scheme is functionally independent of the BBC, managed by a small Executive team with operations staff based in Cardiff. The Scheme closed to new joiners in 2010 but remains open for future accrual.

The P&BC also supports the BBC’s other pension arrangements including LifePlan, a contract-based defined contribution scheme administered by Aviva, and the NEST scheme.

Your role will be to provide first-class administration services to Scheme members and BBC employees. You will know what great service looks like and be able to demonstrate this when responding to pension scheme enquiries by telephone, post or email.

WHY JOIN THE TEAM
You’ll provide a high-quality administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.


YOUR KEY RESPONSIBILITIES AND IMPACT:

  • Respond to enquiries from members and colleagues by post, email and telephone
  • Follow established procedures to process members’ pension benefits including at retirement, on transferring and on death
  • Support members accessing their benefit details online
  • Monitor and manage own work volumes
  • Work collaboratively with colleagues to deliver against daily service level targets

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

  • Prior experience of pension administration or working in a service centre environment
  • Experience of delivering excellent customer service
  • Excellent interpersonal and communication skills, both written and verbal; Assured in dealing with the full range of current and former BBC employees, via multiple communication channels
  • Positive attitude and lives the BBC’s Values
  • Confident managing own workload

DESIRED BUT NOT REQUIRED:

  • Understands how to work in a team to deliver effective services
  • A flexible, willing and pragmatic approach to supporting the wider P&BC environment
  • IT literate, with experience using standard office packages such as Word, Excel and Outlook
  • Ability to develop positive and productive working relationships

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [email protected]

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.