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Posted 29 June, 2026
BBC

Supporter Experience Assistant (CIN)

BBC
Salford, GBR, M50 2QH Fixed Term
Salary: £24,500 Annually
Reference: 47616

JOB DETAILS

JOB BAND: A

JOB TITLE: Supporter Experience Assistant (Administrator) - Children in Need
CONTRACT TYPE: 5 x Full-time / Fixed-term Contract until 18/12/2026
DEPARTMENT: BBC Children in Need
LOCATION: Dock House, Salford – office based
PROPOSED SALARY RANGE: Up to £24,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Interviews will be held in 2 parts: An initial group interview where you will be asked to complete a task in small teams, with an opportunity to ask the hiring manager questions about the role. Successful candidates will then be invited to a formal values & behaviours based interview.

Successful candidates will be required to start on Wednesday 9th September.

Please be aware that during November (the two weeks either side of our appeal show), working hours will follow a shift pattern between 8:00am and 8:00pm. We will do our best to create a rota that accommodates individual preferences where possible; however, due to the needs of the role, we cannot guarantee that all requests can be met.

PURPOSE OF THE ROLE

BBC Children in Need believes that every child should have the chance to thrive and be the best they can be.
Our Supporter Experience Team help to enable this by offering exceptional customer service to everyone who gets in touch with us; whether they’re looking to fundraise, donate, have a query or an issue, buy something from our online shop or just want information on what we do. Our Supporter Experience Assistant is a key role during our busy appeal season and will be responsible for helping to deliver first class stewardship to our supporters.
We are currently looking to fill 6 crucial supporter experience roles ahead of the 2026 Appeal.

WHY JOIN THE TEAM
Working across our entire appeal, this is an opportunity to really make a difference to our stewardship offering as we launch our new stewardship strategy. You will work alongside a small number of highly supportive Supporter Experience and Fundraising colleagues whilst also getting the chance to learn from a wide range of teams within the charity who are united in their desire to help children and young people.


YOUR KEY RESPONSIBILITIES AND IMPACT:

  • The Supporter Experience Assistants will be the first point of contact for fundraisers, donors, online-shop customers and potential partner enquiries into BBC Children in Need.
  • You will be delivering outstanding customer service and providing detailed and accurate information by telephone, letter, e-mail and via social media.
  • Responding and proactively reaching out to our fundraisers to offer support and encouragement, as well as sharing content with various internal teams and external broadcast partners.
  • You will record all interactions accurately and clearly in our supporter database and refer on all appropriate enquiries. You will also help to protect the Charity’s reputation and act as a champion for the BBC’s UK Charity.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

  • Proven customer service, administration or fundraising experience with excellent communication skills
  • A genuine team player who can contribute effectively to the team as well as the ability to work independently.
  • Acute attention to detail and experience of working to tight deadlines
  • Experience of working with MS Office and social media platforms
  • Experience of keeping track of a large number of projects and stakeholders simultaneously

DESIRED BUT NOT REQUIRED:

  • Familiarity with CRM data systems
  • Previous experience in a charity or not-for-profit organisation
  • Experience with handling difficult conversations with supporters or customers

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

#LI-BD1

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [email protected]

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.