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Posted 01 July, 2026
BBC

Team Lead

BBC
London, GBR, W1A 1AA Fixed Term
Salary: £65,000 to £75,000 Annually
Reference: 48202

JOB DETAILS

JOB TITLE: Team Lead, Operations Engineer
JOB REF: 48202
JOB BAND: D
CONTRACT TYPE: 12 month attachment/FTC
DEPARTMENT: CAS Technology Support
LOCATION: London
PROPOSED SALARY RANGE: £65,000 - £75,000 plus London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

As a Support Team Leader, you’ll join a critical team supporting the BBC’s broadcast output while line managing members of the CAS Servicedesk. You’ll lead, coach, and develop technical talent, fostering strong collaboration and helping individuals grow their careers within Tech Ops. This is a valuable opportunity to build leadership capability, champion innovation, and drive continuous improvement in a dynamic, supportive environment where your impact is visible and meaningful.

WHY JOIN THE TEAM

Join a team at the centre of the BBC’s live technology operations, where decisions directly influence the reliability of services used across broadcast and production. As a Support Team Leader, you’ll balance fast-moving operational challenges with longer-term priorities, helping shape how the department responds to incidents, projects, and future demand. This is a role for someone who thrives under pressure and wants to make a tangible impact.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Takes personal responsibility for the output of the on-duty Technology Support team
• Develops team members and assesses training required, to meet the needs of the business.
• Ensures that the support team meets the professional standards expected of them
• Develops team members and assesses training required, to meet the needs of the business.
• Assists team and customers by liaising with them when problems, changes and delays occur
• Able to communicate effectively with internal and stakeholders at all levels.

YOUR SKILLS AND EXPERIENCE – KEY CRITERIA

Essential Criteria

• Experience of working within a fast-moving broadcast environment, with a strong understanding of the pressures and demands of supporting broadcast technology in a 24/7 Operation.
• Proven ability to manage incidents, problems, and technical changes effectively within a high-pressure, customer-focused environment.
• Ability to manage a diverse team of people and to communicate clearly with a range of people, including the ability to explain and discuss complex technical issues using a range of styles, tools and techniques which are appropriate to the audience
• Understanding of good management practice and experience of managing teams to deliver high standards of work and of implementing process change and new ways of working
• Knowledge and experience of ITIL Service management good practice and customer service experience.

Desirable Criteria

• Information Technology Infrastructure Library (ITIL) practice and processes.
• Delegation and strong interpersonal skills.
• A keen interest in, and an understanding of, technological developments and their application to broadcast output.
• Experience as a broadcast support engineer or analyst (or equivalent)
• ITIL V3 Foundation certificate (or equivalent)

If you can bring some of these skills and experience, along with transferable strengths, we’d encourage you to apply.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [email protected]

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.