Front of House Manager (Operations

Are you at your best when the doors open and the crowd start to arrive?

Want to play a key role in delivering live events at one of the UK's most iconic entertainment destinations?

At indigo at The O2, no two days are the same. From concerts and comedy to club nights, conferences and special events, as Front of House Manager (Operations), you'll help create great experiences for guests, artists, promoters and clients from planning through to event delivery.

What you'll be doing

Event Operations

• Lead the operational planning and delivery of events from initial brief through to post-show reporting.
• Act as Duty Manager on event days, coordinating teams and contractors to ensure events run safely and smoothly.

Safety & Compliance

• Create event risk assessments and help manage crowd flow, accessibility and security planning.
• Support venue compliance, incident management and the delivery of Protect Duty requirements.

Promoters & Customers

• Build strong relationships with promoters, artists, clients and partners.
• Handle customer feedback and complaints professionally, always looking for positive outcomes.

Commercial Performance

• Help deliver profitable events by managing costs and supporting post-show settlements and reporting.
• Work with venue partners to maintain high standards and drive continuous improvement.

What we're looking for

• Experience in event operations within a live entertainment, venue, hospitality or customer-facing environment.
• Strong knowledge of event-day operations, venue safety and crowd management.
• Comfortable coordinating multiple teams and contractors in a busy environment.
• Able to build positive relationships with a wide range of people.
• Organised, practical and able to manage competing priorities.
• A valid Personal Licence.
• IOSH and Level 5 Crowd Management qualifications are welcome but not essential.

Why join us?

You'll be part of a company recognised in The Sunday Times Best Places to Work, working behind the scenes on some of the UK's most exciting live events while helping create memorable experiences for thousands of guests.

Ready to be part of the show?

If you're looking for a role where no two events are the same and you can make a real impact behind the scenes, we'd love to hear from you. Apply today.

Where: You'll be based at the venue in North Greenwich. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.